Gear Focus is 100% committed to ensuring that every sale is completed with satisfaction to both buyer and seller. Our staff of photographers and videographers is on hand to mediate in the unlikely event a dispute occurs between a buyer and seller.
Because our fraud detection system is robust and our marketplace listings team reviews all listings for quality, disputes rarely occur. Questions, concerns? Give us a ring! Our support is always here to answer questions.
Gear Focus works hard for both our buyers and sellers to eliminate fraud and protect users. Gear Focus will work with you and the seller to reach an agreeable resolution.
Gear Focus offers safe and secure transactions with protections for buyers and sellers.
Our orders and transactions are monitored by seasoned photographers and filmmakers, with years of experience buying and selling gear.
Though our default return options should suit you just fine, sellers have the ability to adjust their return policies.
If you are unsatisfied with your purchase, your first step in dispute resolution is to contact the seller. Often, this can resolve the issue quickly.
However, if you still feel the need to returning the gear, submit a return request with the seller. Here you can elaborate on any issues/concerns with a direct message to the seller. The seller will receive a notification of return request and will have an opportunity to respond directly.
If after 72 hours you still haven't received a response from the seller, please Contact Gear Focus so we can help you resolve the situation.
Sellers are given the ability to set their return policies within the “Shop Policies” section of their account. The default return policy on each listing is:
The default return policy will work perfectly for 99% of orders, but we ultimately leave it with the seller to decide how they want to handle their returns. This allows you total control over how you will manage your listings.
Gear Focus offers sellers the ability to set their payment and return policies! We recommend outlining your exact shipping and payment policies by editing your shop page. You can even select these policies PER ITEM listed if you'd like.
We also highly encourage honest and upfront listing details, with photos and details outlining the exact condition of your gear. As the adage goes, "treat others as you want to be treated." If you are unsure how to list your gear or need suggestions on setting an accurate price, we are here to help!
Don't want to spend time listing your gear and waiting for it to sell? Get a quote, and we'll buy your gear from you. If you have already listed any gear and it has not sold, we'd be happy to give you a quote on those too.
Already Received a quote from somewhere you feel you can do better? Let us know. We can beat it!