GearFocus Buyer & Seller Protection
At GearFocus, we empower photographers and filmmakers to buy and sell pre-owned camera equipment with total confidence. Every seller is rigorously verified by our community of seasoned creators, Stripe- secured payments and advanced fraud detection safeguard every transaction, and we back it all with a clear 48-hour verification window—plus a 14-day, no-questions return policy from Premium Sellers.
In the rare event an item arrives misdescribed or damaged, our expert mediators—real photographers and videographers—step in to find a fair resolution. And if you ever have questions, our dedicated support team is standing by to help you every step of the way.
What GearFocus Protection Means for You
Verified Sellers
Every seller is rigorously verified—phone, address, references, social media. No anonymous accounts.
Secure Payments
Funds stay safely with Stripe until the buyer approves the gear (48-hour window).
Clear, Fair Returns
Sellers provide honest descriptions & photos; buyers get simple, transparent returns.
Expert Support Team
Seasoned photographers & filmmakers monitor transactions and jump in fast when issues arise.
GearFocus Protection: Total confidence, zero worries.
Safe & Secure Transactions
Stripe-secured payments protect every order. Sellers may ship internationally, but buyers are responsible for tariffs, and fraud protection may be limited outside the U.S. and Canada.
Expert Monitoring by Creators
Professional photographers and filmmakers vet every sign-up and listing—verifying photos, descriptions, and condition—to eliminate scammers and guarantee honest gear transactions.
Transparent Return Protection
All buyers have 48 hours to verify and return misdescribed or damaged gear. Premium Sellers extend a 14-day, no-questions-asked return policy.
Return Terms & Conditions
Inspect & Verify: Buyers have 48 hours to confirm gear condition—contact the seller immediately to resolve any misdescription or damage.
File a Return Request: Submit an in-platform return request detailing issues; seller has 72 hours to respond and covers return shipping upon approval.
Escalations: If the seller doesn’t reply within 72 hours, contact Contact GearFocus Support for expert mediation and fast resolution.
Return Policy Expectations: Every GearFocus listing comes with our standard 48-hour verification return window. Some trusted sellers back their gear with an extended 14-day, no-questions return policy—check the listing for details.
- 48-Hour Verification: Report any misdescription or damage within two days of delivery to initiate a return.
- Extended 14-Day Returns: Select sellers offer a full two-week, no-questions policy—look for the badge on eligible listings.
- Condition Requirements: Returns must arrive unused, complete, and in their original packaging with all accessories.
- Shipping & Refunds: Buyers cover return shipping unless the item was misrepresented —then the seller pays and shipping is refunded.
- International Orders: Buyers are responsible for any applicable tariffs or import taxes. While we support cross-border transactions, GearFocus’s ability to intervene in disputes may be limited due to access and jurisdiction.
With straightforward rules and common sense resolutions, GearFocus returns are designed to give you absolute confidence.
Seller Best Practices
As a GearFocus seller, you benefit from our straightforward 48-hour verification return policy that instills buyer confidence and minimizes disputes. Always upload clear, high-resolution photos of the actual item, honestly describe any wear or imperfections, and set a fair price. Ship orders promptly with secure packaging and provide tracking details so buyers know exactly when to expect their gear.
For an extra boost in buyer assurance, apply for our Premium Seller badge to offer a 14-day, no-questions return option on eligible listings. If you need guidance on pricing, photography, or shop setup, our Seller Support team is here to help!
Shop with Confidence
Find pro cameras and accessories backed by verified sellers, Stripe-secured payments, and trusted returns—only at GearFocus.
Start Selling Your Gear
List your equipment for free, connect with buyers, and enjoy industry-low fees—all backed by GearFocus’s secure, trust-first marketplace.
© 2024 GearFocus. All rights reserved.